BLNR TechSpire

Refund & Cancellation Policy

FOR BLNR TECHSPIRE
Effective Date: October 1, 2024

At BLNR TechSpire, Hyderabad, we strive to ensure complete satisfaction for our clients. Please read our refund and cancellation policy carefully.

1

Web Development & Mobile App Development

a

Advance Payment

All projects require advance payment to start. This advance is non-refundable once work has started, as we allocate designers, developers, and purchase resources immediately.

b

Before Work Starts

If you cancel before work starts, within 24 hours of payment, you will receive a 100% refund minus 5% payment gateway charges.

c

After Design Approval

If you cancel after we have shared the homepage design and you have approved it, 50% of the total project cost will be non-refundable.

d

After Development Started

If you cancel after 50% development is completed, no refund will be issued. The amount paid will be adjusted for work done.

e

Final Delivery

Once the website/app is live and final files are delivered, no refund is possible.

2

Digital Marketing, SEO & Social Media Services

a

Monthly Service

Digital marketing is a monthly time-based service. Fees are charged in advance for the month.

b

No Refund for Running Month

No refund will be provided for the running month once work (posts, ads, SEO) has started.

c

Cancellation Notice

You can cancel for the next month by giving us 15 days' prior notice via email.

d

Third-Party Costs

Money spent on Google Ads, Facebook Ads, domain, hosting, or third-party tools is non-refundable as it is paid directly to those platforms.

3

Domain, Hosting & Third-Party Services

a

No Refund After Purchase

Domain registration, hosting purchase, SSL, premium themes/plugins are non-refundable after purchase.

b

Renewal Responsibility

We are not responsible for renewal failures if the client does not pay on time.

4

How to Request Cancellation

To cancel a service, email us at:

info@blnrtechspire.com

Include your project name and reason for cancellation. WhatsApp or phone cancellation requests must be followed by an email for record.

5

Refund Timeline

If a refund is approved under the conditions above, it will be processed within 7–10 working days to your original payment method, such as bank transfer, UPI or Razorpay, as applicable.

i

Payment gateway charges of 2–5% may be deducted, as applicable and subject to the agreed terms and applicable law.

6

Non-Refundable Situations

Refunds may not be available in the following situations, subject to applicable law and the agreed contract:

  • ×You provided incorrect information or delayed content, causing project delays.
  • ×You change your mind about the design after approval.
  • ×You are dissatisfied with a design that follows the approved scope.
  • ×Your business closes or changes direction.
  • ×Delays arise from third-party services, such as Google or hosting providers.
  • ×Services were purchased at a discounted or promotional price.
7

Disputes & Resolution

If you are not satisfied with our service, please contact us first. We will try to resolve the issue through additional revisions, support or a service extension before considering a refund, where appropriate.

✦

We believe in long-term relationships and will always try to find a fair solution.

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